AUSTRALIA
Free Shipping Australia Wide for Orders over $49
At Natura Siberica we aim to have your order picked, packed and shipped within 2 business days of receiving it. We offer Free Shipping Australia Parcel Post Australia Wide for order over $49 and Express Post for an additional cost.
In a hurry?
If you need your order delivered in a hurry simply select Express Post in your cart or during checkout. Express Post cost is determined by your shipping address and the combined weight of your order.
Estimated Delivery
Orders shipped by Standard Australia Parcel Post are usually delivered within 2 – 7 business days from date of despatch*.
|
Metro and surrounding suburbs
|
Business days**
|
Country & Rural
|
Business days
|
|
NSW/ACT
|
2 – 4
|
NSW/ACT
|
3 – 4
|
|
QLD
|
2 – 3
|
QLD
|
3 – 7
|
|
VIC
|
2 – 3
|
VIC
|
4 – 8
|
|
SA
|
2 – 4
|
SA
|
6 – 12
|
|
TAS
|
3 – 5
|
TAS
|
10 – 18
|
|
WA
|
4 – 5
|
WA
|
10 – 16
|
|
NT
|
3 – 6
|
NT
|
10 - 18
|
*While our team endeavours to deliver goods within the time frames indicated, we are only human and cannot guarantee delivery times particularly during busy promotional, sale or holiday periods. Our dispatch team work from 9am to 5pm Monday to Friday. Excluding public holidays
**Please note this is a approximate shipping estimate and deliveries to rural areas may have a longer estimated delivery.
Tracking
As soon as your order has been despatched you should receive an email with tracking information. Please note this tracking email will be shipped to the same email address you used when placing your order.
For accurate information about your delivery, please follow the shipping information provided once your order has been dispatched.
If you have not received a confirmation of your order or a tracking link please contact our team HERE or call 1800 851 888 so we can assist you.
Redriection My Order
To redirect a parcel through Australia Post, CLICK on this link and follow the steps.
Damage in Transit
We do our best to ensure your goods are safely transported. Should you order arrive damaged and the product is no longer suitable for use, follow these simple steps.
We do our best to ensure your goods are safely transported. Should you order arrive damaged and the product is no longer suitable for use, follow these simple steps.
- Take a photo of your damaged goods
- Use THIS LINK to send our team a message including your photo and order number
Once we've received your message our team will get back to you in 1 - 2 business days.
NEW ZEALAND
At Natura Siberica we aim to have your order picked, packed and shipped within 2 business days of receiving it.
Standard Post: 10 + Business Days
International Express: 2-4+ Business days (Between major metro areas)
