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Change of Mind Returns Policy
At Natura Siberica we offer our customers total peace of mind.
If you decide you do not want an item you have ordered, you may return it to us for a refund. To do this you must contact us with your intention to return the item within 14 days of us dispatching your order to you.
The product must be returned to us in AS NEW condition and the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage as items in transit are your responsibility until received back to our premises.
If you have received the wrong order, any item is damaged or your order does not arrive please contact us so our team can assist.
Faulty or Damaged Return Policy
All products purchased from are fully guaranteed by us. This ensures your order is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.
In the unlikely event that your order is misplaced or damaged in transit please email our team and give a full detailed description of the problem/damage, as well as your name, contact number or email address.